Vi Customer Care No. 199

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Organization: 

 Vodafone Idea(myvi.in)

TOLL FREE NUMBER(S): 

  • 199 (Enquiries and Requests)
  • 198 (For Complaints)
  • 1800 123 123 123 (For Sales Enquiries)

ALL INDIA NUMBER(S): 

  • 992 0055 666 (Customer Service)
  • 965 429 7000 (WhatsApp No. 24*7)

Website: 

 Official website

IVRS Menu

199
Please select your preferred language : Hindi, English

  • Press 1 : For balance & deduction.
  • Press 2 : To know about current tariff, prepaid bill & best offers
    exclusively for you.
  • Press 3 : For caller tunes, DND & other Value Added Services.
  • Press 4 : For data Troubleshooting.
  • Press 5 : To Report loss of sim, for PUK, to update your alternate
    number, for information on postpaid no. & for IVR Language change.

Emails

Install Apps

Important Links

Helpline Details

Table Search:

Vi Helpline Number DetailsContact
No.    
Customer Helpline (Short Code)(from your Vi Mobile Number)199
Customer Helpline (Long Code)xxxxx12226
Data Activation/ Deactivation1925
Do Not Disturb1909
Complaint Helpline(from your Vi Mobile Number)198
Complaint Helpline (Long Code)xxxxxxx198
Mobile Number Portability (MNP) Helpline18001234567
VAS Deactivation155223
Televerification 59059
Mobile Number Portability Helpline18001234567
COCP/Enterprise55666
Sakhi Helpline1800123100
Emergency Alert (Sakhi Helpline)55100

Contact Service Number

Enquiries and Requests

Short Code for All circles : 199Table Search:

ClustersCirclesLong Code
KAPAndhra Pradesh9848012345
KAPKarnataka9844012345
KTNTamil Nadu9092012345
KTNKerala9847012345
RADDelhi9891012345
RADRajasthan9887012345
PUHPunjab9814012345
PUHHaryana9812012345
PUHHimachal
Pradesh		9882012345
PUHJammu &
Kashmir		9086012345
TUPUP (E)9889012345
TUPUP (W)9837012345
ESTKolkata9088012345
ESTRest of Bengal9093012345
ESTAssam9085012345
ESTNESA9089012345
ESTOrissa9090012345
ESTBihar9708012345
MPCMadhya Pradesh9826012345
MUMMumbai9702012345
GUJGujarat9824012345
MAHMaharashtra
& Goa		9822012345

Do Not Disturb (DND) Process

Complaints

Short Code for all circles : 198Table Search:

ClustersCirclesLong Code
KAPAndhra Pradesh9848009198
KAPKarnataka9844000198
KTNTamil Nadu9092000198
KTNKerala9947000198
RADDelhi8744000198
RADRajasthan9887010198
PUHPunjab9781500198
PUHHaryana8684000198
PUHHimachal Pradesh9882900198
PUHJammu & Kashmir9086046198
TUPUP (E)8576000198
TUPUP (W)8941000198
ESTKolkata9088100198
ESTRest of Bengal9093100198
ESTAssam9085000198
ESTNESA9089000198
ESTOrissa9090000198
ESTBihar9708000198
MPCMadhya Pradesh9826000198
MUMMumbai9702000198
GUJGujarat9824000198
MAHMaharashtra & Goa9822000198

Mobile Number Portability (MNP) Process

  • (Enter your Mobile no. & Pincode)
  • SMS PORT<10 digit Mobile no> to 1900.
  • For more information please read.

Prepaid USSD Codes

Table Search:

Sl.
No.		Long codePrepaid new menu flow (*199#)
1*199*2*1#My Balance
2*199*2*2#Internet Usage / Data Usage
3*199*1*7#Recharge Offer
4*199*1*3#4G/3G/2G Internet Offers
5*199*3*1#Stop VAS
6*199*4#Get Vi app
7*199*1*6#Chhota Credit
8*199*3*2#Start VAS
9*199*1*8#Voice, SMS, Roaming Offers

Postpaid USSD Codes

Table Search:

Sl.
No.		Long codePostpaid new menu flow(*199#)
1*199*1*2#Data Usage
2*199#Amount Due Rs. XX due date DD-MMM-YYY
3*199*1*3#Activate new Data Packs
4*199*2#Billing and Payment
5*199*4#Get Vi App
6*199*1*5#Voice, SMS Packs
7*199*1*1#My Tariff & Activate New Tariff
8*199*3*1#Start/Stop VAS Services
9*199*1*4#Roaming Packs

Circle Office Address

Table Search:

Circle NameCircle Office Address
Delhi2nd Floor, A-19 MCIE Mathura
Road New Delhi-110076
GujaratBuilding -A-Corporate Road-Off-
S.G.Highway,Prahladnagar
-Ahmedabad, 380015
UP (E)Shalimar Titanium, Plot
NoTC/G-1/1, Vibhuti Khand,
Gomti Nagar, Lucknow 226010
Andhra Pradesh2nd Floor, Varuntower II,
Begumpet, Hyderabad-500016,
Telangana, India
AssamVodafone Idea Limited RED
DEN, NH-37 Katahbari, Gorchuk,
Guwahati, Assam-781035
BIHARSai Corporate Park, Opp.- SSB
Office, Rukanpura, Baily Road,
Patna- 800014
HaryanaGround Floor, A-19 MCIE
Mathura Road New Delhi-110076
 Keonthal Complex, Khalini,
Shimla-171002
Jammu and Kashmir3rd Floor Sunny Square, Gangyal,
Jammu
KarnatakaMaruthi Infotec Center, Ground
Floor, ‘B’ Block, 11/1, 12/1
Koramangala Intermediate Ring Road
Bangalore  -560071     
Kerala4th Floor, KTDFC Building, Trans
Towers, Near Kalabhavan Theatre,
Vazhuthacaud, Trivandrum,
pin-695014 
KolkataPS Srijan Tech Park, DN 52,
Salt Lake Sector V,
Kolkata- 700091
Madhya Pradesh139-140, Electronic Complex,
Pardeshipura, Indore,
MP , 452010
Maharashtra and GoaThe Metropolitan, F.P. No. 27
Survey No. 21, Wakdewadi, Old
PuneMumbai Highway,Shivaji
Nagar 411003
NESARed Den, Katahbari, NH37,
Gorchuk, Guwahati
781035, Assam
MumbaiSkyline Ikon, 1-2 Floor, Andheri
-Kurla Road, Marol Naka, Andheri
(East), Mumbai-400 059
OrissaUnit41, E 52, Infocity, Chandrasekharpur
,Chandaka Industrial Estate, Bhubaneswar
751024, Odisha
PunjabC-105, , Industrial Area Ph-VII.
Mohali- 160055
Rajasthan1st Floor, Gaurav Tower, Malviya
Nagar Jaipur-302017
Rest of BengalSrijan
Tech Park, 7th floor,
DN -52, Sector- V, Salt Lake
City, Kolkata 700091
Tamil NaduPSA Fort, Plot No A1, A2 & B,
Nehru Nagar, 1st Main road,
off. Mahabalipuram Road, Perungudi ,
Chennai -600096
UP (W)1st Floor, A-19 MCIE Mathura Road
New Delhi-110076

Internet Services Setting

  • To receive Internet settings, just SMS “ALL” to 199.
  • Add Mobile Network Troubleshooting Steps :
  • For More Information Please Read.

Appellate Authority

From Monday-Friday, between 10am-6pm.

Key Point*

While appealing to the Appellate Authority:

  • You must file the appeal within 30 Days of the expiry of the
    complaint/request resolution .
  • Please provide your complaint docket number while
    contacting the Appellate Authority.
  • The appeal will be decided within 39 working days from the
    date of filing your complaint.

Please note that the resolution time along with your appeal docket no.
will also be sent to you on SMS.Table Search:

StateNameContacts/EmailAddress
(Vodafone Idea Limited)
Andhra Pradesh & TelanganaMs. Padmavathi PV9948002240
Fax-040-27764700
Email – appellate.ap@vodafoneidea.com
6th Floor ,
Varun Towers II, Begumpet,
Hyderabad-500016
Madhya Pradesh & ChattisgarhMr. Ronak Patel9713377766
Fax-0731-2551304
Email-appellate.mpcg@vodafoneidea.com		139-140
Electronic complex,
Paradheshipura,
Indore-MP-452010
AssamMs. Chandrani Mukherjee9706024365
Fax-9706197061
Email-appellate.asm@vodafoneidea.com		RED DEN,
NH-37 Katahbari, Gorchuk,
Guwahati, Assam-781035
Maharashtra & GoaMr. Amit Agrawal020-71718181,
Fax :011-71716666
Email-Appellate.mah@Vodafoneidea.com		CTS 11/1B, 1st Floor, Sharda
Centre, Off. Karve Road,
Erandwane, Pune-411004
MumbaiMr. Girish Holla9820015713
Fax-022-71713888
Email-appellate.mum@vodafoneidea.com		2nd Floor, Skyline Icon, 86/92,
Andheri Kurla Road, Marol Naka,
Near Mittal I ndustrial Estate,
Andheri East, Mumbai 400059
Delhi & NCRMr. Mayank Srivastava011-71032211
Fax-011-26940154
Email-appellate.delhi@vodafoneidea.com		 A-19, Mohan co-operative
Industrial Estate, Mathura Road,
Delhi -110044
OdishaMs. Chandrani Mukherjee9090010078
Fax-0674-7171767
Email-appellate.orissa@vodafoneidea.com		E 52, Infocity, Chandrasekharpur,
Chandaka Industrial Estate,
Bhubaneswar-751024, Odisha
GujaratMs. Vinita Joshi7567860602
Fax-9825025989
Email – appellate.guj@vodafoneidea.com		Vodafone House, Building A,
Corporate Road, Off. S.G.
Highway, Prahladnagar,
Ahmedabad-380015
PunjabMs. Mandeep Kaur9888012346 
Fax: 0172-2236347
Email-appellate.pun@vodafoneidea.com		C 105, Industrial Area, Phase
VII Mohali, Punjab-160055
HaryanaMs. Mandeep Kaur9813090003
Fax-0184-2207410
Email-appellate.Har@Vodafoneidea.com		Sarita Vihar-A19, Ground Floor,
Mohan Co- operative Industrial
Estate, Mathura Road,
New Delhi-110044
RajasthanMr. Mayank Shrivastava9828996200 
Fax: 0141-7171999
Email-appellate.raj@vodafoneidea.com		5th Floor , Gaurav Tower, Malviya
Nagar, Jaipur -302017,
Rajasthan, India
 Mandeep Kaur9736397362
Fax: 0172-2236347
Email-appellate.hp@Vodafoneidea.com		Keonthal Complex, Khalini,
Shimla (HP) 171002
Tamil NaduMs. Bindu Gopal9962099625
Fax-9088118120
Email-appellate.tamilnadu@vodafoneidea.com		Tower1, PSA Fort, Plot No.
A1 & A2 & B, Nehru Nagar,
1st Main Road, Perungudi,
Chennai-600 096
Jammu & KashmirMandeep Kaur9796097979 
Fax: 0172-2236347
Email-appellate.jnk@vodafoneidea.com		3rd Floor, Sunny Square,
Gangyal, Jammu-180010
West BengalMs. Chandrani Mukherjee9093118992
Fax-9732097666
Email-appellate.wb@vodafoneidea.com		Srijan Tech
Park, 7th floor,DN -52,
Sector- V, Salt Lake
City, Kolkata 700091
KarnatakaMs. Padmavathi PV9886047474
Fax-080-71711010
Email-appellate.kar@vodafoneidea.com		Ground
Floor B Block MarutiInfotech
Ctr, Koramangala Intermediate
Ring Rd, AmarJyoti Layout,
Bangalore-560071
NESAMs. Chandrani Mukherjee9774024365
Fax-9774197741
Email-appellate.nes@vodafoneidea.com		Near Nazareth Hospital,
Arbuthnot Road,
Laitumkhrah, Shillong 793 003
KeralaMs. Bindu Gopal9946123456
Fax-0484-2803121
Email -appellate.ker@vodafoneidea.com		VJ Tower, Vytilla PO,
Ernakulam 682019
UP EastMr. Vikram Bains9721980180
Fax-0522 2723974
Email-appellate.Upe@vodafoneidea.com		Plot No. TC/G-1/1, Shalimar
Titanium, Vibhuti Khand,
Gomti Nagar,Lucknow 226010
Bihar & JharkhandMs. Chandrani Mukherjee9709018279
Fax: 0612-2540352		BLOCK A ,
3rd Floor, Sai Corporate Park, Rukanpura,
Bailey Road, Opposite SSB Office,Patna–800014
KolkataMs. Chandrani Mukherjee9088118992
Fax- 9088118120
Email-appellate.kol@vodafoneidea.com		Srijan Tech Park, 7th floor,
DN -52, Sector-V, Salt Lake
City, Kolkata 700091
UP WestMr. Vikram Bains9719143245
Fax :011-71718001
Email-appellate.upw@vodafoneidea.com		Sarita Vihar, A19, First Floor,
Mohan Co-operative Industrial
Estate, Mathura Road, New Delhi-110044

Registered Address

Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Suman Tower, Plot No. 18, Sector no. 11,
Gandhinagar-382011 India,
Phone : 079-66714000,
Fax: 079-23232251

Office Address

Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Birla Centurion, 10th Floor, Plot No. 794,
B Wing, Pandurang Budhkar Marg,
Worli, Mumbai-400 030 India

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