Organization:
TOLL FREE NUMBER(S):
- 1800 180 1290 (Toll Free, SBI Cards)
- 1800 180 1295 (IRCTC SBI Platinum Card)
- 1800 1111 09 (To Block Your Card)
ALL INDIA NUMBER(S):
- 1860 180 1290 (Customer Helpline No., 8am – 8 pm, Mon-Sat)
- 1860 500 1290 (Customer Support)
- 1860 180 7777 (Escalate Your Query)
- 5676791 (SMS Services)
- 39 02 02 02 (Call With City Your STD Code)
- 8080 94 5040 (Missed Call/Whatsapp – Register For Card No.)
Website:
IVRS Menu: 1860 180 1290
Select your preferred language,
- Press 1- For English
- Press 2- For Hindi
- Press 3- For Other
After selecting language
- Press 1- For information about your credit card
- Press 2- To report lost or stolen card, or unauthorized transaction on your card
- Press 4- To apply or check application status
- Press 6- To generate pin
SBI Card (IVRS Flow)
Important Links
- Login / Pay Now / Report Lost Card /
View Card Statement / Book Flexipay - Frequently Asked Questions
- Customer Support
- Help/Support
- For Non SBI card holders
Install App
Lost or Stolen Card
Through Contact No.
- Dial 18605001290, 18601801290, 39020202 (Prefix your local STD code) or 18001801290 (toll free)
Through SMS
- SMS Block XXXX to 5676791 from your registered mobile number
- XXXX is last 4 digits of SBI Card
- Send the transaction details on 9223008333 to block your card
Through Online
- Log on to sbicard.com and instantly block your card by clicking on ‘Block Lost \Stolen Card’
SMS Service
Table Search:
| Kind of information needed | Send an SMS to 5676791 |
|---|---|
| Balance enquiry | BAL XXXX |
| Available credit and cash limit | AVAIL XXXX |
| Block your lost or stolen card | BLOCK XXXX |
| Last payment status | PAYMENT XXXX |
| Reward point summary | REWARD XXXX |
| Subscribe to e-statement | ESTMT XXXX |
| Request for duplicate statement | DSTMT XXXX MM (Statement Month in MM) |
Missed Call Service
| Kind of information needed | Virtual mobile number |
|---|---|
| Balance Enquiry | Give a missed call at 8422845512 |
| Available Credit and Cash Limit | Give a missed call at 8422845513 |
| Reward Point Summary | Give a missed call at 8422845514 |
| Last Payment Status | Give a missed call at 8422845515 |
| Download App | Give a missed call at 9594666659 |
Credit Card Offices Locations
Same For all Locations
- Contact number: 1800 180 1290 (toll free) / Dial 39 02 02 02 (prefix local STD code)
- Monday to Saturday : 10 am to 4 pm|Not open on 2nd and 4th Saturdays of the month
Table Search:
| City | Address SBI Card |
|---|---|
| Kolkata | 3rd floor, Block A, Apeejay House, 15 Park Street, Kolkata, West Bengal, India – 700 016 |
| Chennai | 4th Floor, KRC Commerzone, Mount Poonamallee High Road, Porur, Chennai, Tamil Nadu – 600116, India |
| Delhi | Fourth Floor, Unit No. 401,402, Aggarwal Millennium Tower, E-1,2,3- Netaji Subhash Palace, Wazirpur, Delhi, New Delhi, India -34 |
| Ahmedabad | No.117, 2nd Lobby,1st Floor, Sakar – IX Building, Ashram Road, (Beside Old RBI), Navrangpura, Ahmedabad India-380009 |
| Hyderabad | Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza S.P. Road, Secunderabad, Telangana, India-500003 |
| Bangalore | Unit Nos. 1001 – 1002, 10th Floor, A- Block, Embassy Heights, 13, Magrath Road, Ashok Nagar, Bangalore, Karnataka, India-560050 |
| Lucknow | 3rd Floor, TC-14, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India-226016 |
| Jaipur | 409, 4th Floor, Corporate Park, Ajmer Road, Jaipur, Rajasthan, India-302006 |
| Chandigarh | 1st Floor, Plot No-57, Industrial Area, Phase-1, Chandigarh, Chandigarh, India-160002 |
| Mumbai | 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road (Guru Hargovindji Road), Andheri East, Chakala, Mumbai, Mumbai Rural, Maharashtra, India- 400059 |
| Pune | 6th Floor, Suyog Platinum (Adjacent to Conrad Hotel), Mangaldas Road, Pune, Maharashtra, India- 411001 |
| Bhubaneshwar | Plot No-766, Shaheed Nagar, Bhubaneshwar, Orrisa, India-751007 |
| Gurgaon | 10th to 12th Floors, DLF Infinity Towers, Tower C, Block 2, Building 3, DLF Cyber City, Gurgaon, Haryana, India-122002 |
| Gurgaon | 2nd Floor, DLF Infinity Towers, Tower B, Block 2, Building 4, DLF Cyber City, Gurgaon, Haryana, India-122002 |
Grievance Redressal
Level 1
You can register your grievances with various channels:
- By calling or email customer support helpline, which are already given above.
- Or you can contact customer care through web-based platform
- Or SBI Card Mobile App.
- You can also contact customer care by sending letters through post/courier/fax.
- BI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C,12th
Floor, Block 2, Building 3,
DLF Cyber City, Gurgaon –
122002(Haryana) India,
Fax No.: 0124-4588939
- BI Cards & Payment Services Ltd.
- Also through social media channels.
- You can also go to Walk-in desk locations.
- Working Hours- 10.00 am – 4.00 pm at SBI Branch
- Working Hours-10.00 am – 6.00 pm at SBI Card
- Office Closed on 2nd and 4th Saturday Closed on all Sundays and National Holidays
Table Search:
| City | Address |
|---|---|
| Ahmedabad | SBI Card, No 117, 1 st Floor, Lobby-2, Sakar IX, Ashram Road, Ahmedabad, Gujarat- 380 009 |
| Aurangabad | State Bank of India, 418 Plot no 1, Town Center, CIDCO, Aurangabad, Maharashtra- 431003 |
| Bangalore | SBI Card, Unit No. 1002, 10th FLOOR, ‘A’ Block, ‘EMBASSY HEIGHTS’, No.13, Magrath Road, Bangalore 560 025 |
| Bhopal | SBI Shivaji Nagar Branch, Near 7 Number Stop, Bhopal, Madhya Pradesh -462016 |
| Chandigarh | State Bank of India, 2nd Floor, SCO No. 2915/16, SEC- 22 C (OPP J W Marriot Hotel), Chandigarh- 160022 |
| Chennai | SBI Card, 4 th Floor, Tower B KRS Commerzone Mount Poonamallee Road, Porur, Chennai -600116 |
| Chennai SBI Parktown | State Bank of India, CLS Building, 68 Eveining Bazar Road, Parktown, Chennai-600003 |
| Cochin | State Bank of India, CSL Complex Broadway, Ernakulam-682031 |
| Coimbatore | SBI Cards & Payment Services Limited, Old No 8, Ne no 19, Door No:141, 3 rd Floor, Diwan Bahadur Road, R.S Puram West, Coimbatore-641002 |
| Guntur | State Bank of India, Main Branch, Collector Office Road, Kanna Vari Thota, Guntur 522004 |
| Guwahati | SBI Dispur Branch, Ground Floor, Opp. Assam Secretariat, Dispur, Guwahati-781006 |
| Gurgaon | SBI Card, Infinity Towers, Tower C, 11th Floor, DLF Cyber City, DLF Phase 2, Gurgaon, Haryana-122002 |
| Hyderabad | SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza, S.P. Road, Secunderabad, Telangana-500003 |
| Indore | SBI GPO Main Branch, Near GPO Post Office, AB Road Indore-452001 |
| Jabalpur | State Bank of India Civil Lines Main Branch Opposite Rishi Regency Jabalpur 482001 |
| Jaipur | State Bank of India, Amrapali circle Branch, Rainbow Tower, Vaishali Nagar, Jaipur – 302021 |
| Jaipur | State Bank of India, Hawa Sarak, Civil Lines, 22 Godown, Jaipur – 302006 |
| Jamshedpur | State Bank of India, Sakchi Branch, 108, Sayon Complex SNP Area, Sakchi, Jamshedpur 831 001 |
| Kanpur | State Bank of India Main Branch, Block 1 Opp. BSNL Building, Kanpur-208001 |
| Kolkata | SBI Card, Block-A, 3rd Floor, Apeejay House, No-15, Park Street, Landmark -Next to Park Hotel, Kolkata – 700016 |
| Lucknow | State Bank of India, Chowk Branch, opposite Koneshwar Mandir, Lucknow – 226003 |
| Ludhiana | State Bank of India – Main Branch, Civil Lines, Near Fountain Chowk, Ludhiana-141001 |
| Mumbai | SBI Card,301, B 3rd floor Silver Utopia Chakala Opp P & G plaza Andheri –East Mumbai – 400099 |
| Mumbai Corporate Center | State Bank Of India, Madam Cama Road Branch, State Bank Bhavan Nariman Point Mumbai 400021 |
| Mysore | State Bank of India, Brindavan Extension Branch, KRS Road, Mysore-Karnataka-570020 |
| Nashik | State bank of India. Mico Circle Branch, Plot No 177-D, Shop No 1, Shanta Madhav Sankul. Opposite Hundai Showroom, Nashik -422002 |
| New Delhi | State Bank of India, B Block, SBI LHO, 11 Parliament Street, New Delhi -1 |
| New Delhi | SBI Cards, 401,402 Fourth Floor Aggarwal Millennium Tower, E-1,2,3, Netaji Subhash Palace Wazirpur Near BTW, New Delhi-110034 |
| Nagpur | State Bank of India, farmland Rajmachi, road branch Ramdaspeth Nagpur-440010 |
| Patna | State Bank of India, Anandpuri Branch, Patna-Bihar-800001 |
| Pune | SBI Card office, 6th Floor Suyog Platinum (Adjacent to Conard Hotel) Mangaldas Road Pune – 411001 |
| Raipur | State Bank of India, Main Branch, Jai Stambh chowk, Raipur 492 001 |
| Rajkot | State Bank of India Bank 1st Floor Anmol Arcade Amin Marg, Axar Marg, Gujarat housing board Kotecha nagar Rajkot Gujarat 3600001 |
| Surat | State Bank of India Main Road Chowk Bazaar Surat Gujarat 395003 |
| Tiruchirappalli | Randstand India,1 st Floor, Kingstone Park, SBI Ramalinga Nagar Branch Upstairs, Aruna Theater Opposite Puthur High Road, Trichy-17 |
| Trivandrum | SBI Puthenchanthai Branch, Prasanthi Mansiaon MG Road, Opp to Ayurveda college, Trivandrum -695001 |
| Tirupati | SBI Main Branch, Behind Govindarajula Temple, Chittor(dt), Tirupati -517501 |
| Vadodara | State Bank of India BIDC branch, gorwa, Vadodara, Gujarat – 390016 |
| Vijayawada | State Bank of India, Brindavan Colony Branch, BSNL Micro wave Building MG Road, Vijayawada-520010 |
| Vishakhapatnam | State Bank of India, Main Branch, Rednam Gardens, Old jail road, Vishakhapatnam 530002 |
Level 2
If a customer is not satisfied with the resolution provided by all above channels, contact Nodal Officer, you can contact Nodal Officer by email, sending letters and also by telephone
- Email: – Nodalofficer@sbicard.com
By Post: Nodal Officer, SBI Card PO Bag 28- GPO,
New Delhi-110001
Helpline: – 1860-180-7777
Level 3
In case customer is still not satisfied with the solution provided by Nodal officer, contact Principal Nodal Officer
- Email: Principal NodalOfficer@sbicard.com
Level 4
Even after getting a response from Principal Nodal Officer, if you are not satisfied and wants to further escalate your grievance, email to the Customer Services Head.
After all these process, if you still facing issue, you can directly contact to Banking Ombudsman.
Form Center
Registered Office
SBI Cards and Payment Services Limited
Unit 401 & 402, 04th Floor, Aggarwal Millennium
Tower, E-1,2,3 Netaji Subhash Place, Wazirpur,
New Delhi 110034.
Corporate Card Queries
Head Office
DLF Infinity Towers, Tower C,
12th Floor, Block 2, Building 3, DLF Cyber City,
Gurugram – 122002, Haryana, India
Tel: 01244589803