Organization:
TOLL FREE NUMBER(S):
- 1800 103 5577 (For Customer Support)
- 1800 419 0068 (Call for Existing Complaints)
- 1800 419 5959 (Missed Call, To Get Your Account Balance info through SMS)
- 1800 419 6969 (Missed Call, To Get Your Mini Statement through SMS)
- 1800 419 5858 (Missed Call, To Get Your Account Balance info through Call)
- 1800 419 6868 (Missed Call, To Get Your Mini Statement through Call)
- 1800 419 5577 (For Customer Support Agri And Rural)
ALL INDIA NUMBER(S):
- 1860 419 5555 (Phone Banking)
- 1860 500 5555 (Alternate phone banking no.)
- 1860 500 4971 (Corporate Phone Banking)
- 022-6798 7700 (For Blocking of Debit/Pre-paid Cards)
- 70361 65000 (WhatsApp Banking)
International Numbers:
+91-22-6798 7700 (From outside India)
+91-40-67174100 (For blocking of NRI credit/debit card)
Website:
IVRS Menu: 1800 103 5577
First Select Language,
- Press 0- To report loss of card or unauthorised transaction or to block your UPI.
- Press 1- For debit card /credit card /, tele banking pin related query or any technical issue .
- Press 2- For saving account/current Account.
- Press 3- For credit card realed query.
- Press 4- For loan related query.
- Press 5- For upi and other services.
- Press 6- For Rewards point/ Voucher related queries.
- Press 7- To change your language in ivrs menu.
- Press 8- For Application status/Apply for new products.
- customer.service@axisbank.com (For General Queries)
Install App
Important Links
Download App
- SMS MBANK to 5676782 to receive the axis bank app download link
- BHIM Axis Pay UPI App
Report Unauthorized Transaction
Missed Call Services
Table Search:
| Sr No. | Service Name | Contact No. |
|---|---|---|
| 1 | To get your Account Balance | 1800 419 5959 |
| 2 | To get your Mini Statement | 1800 419 6969 |
| 3 | To get your Account Balance in Hindi | 1800 419 5858 |
| 4 | To get your Mini Statement in Hindi | 1800 419 6868 |
| 5 | To recharge your mobile instantly | 08049336262 |
| 6 | To de-register from Axis Bank’s internal DNC (Do Not Call) | 9073919191 |
| It you want to activate mobile recharge service through missed call (one time activity), type ACT and send to 56161600 . After activation, you can give a missed call from registered mobile no. and recharge your phone. | ||
SMS Service
- Send an SMS from registered mobile number with the specified keyword to SMS Banking numbers – 56161600 OR 9951860002 .
Kindly note following points before sending an SMS:
- For the account number, type 15 digits or only the last three digits except for the CUSTID keyword where full 15 digit account number is necessary
- Details within pointer brackets “<“,”>” are mandatory values to be provided by the user. Do not type the brackets in the SMS
- Details enclosed in square brackets “[“,”]” are optional parameters. Do not type the brackets in the SMS
- NRI Customers are requested to send SMS request to +919951860002
Table Search:
| Sr No. | Keyword | Information |
|---|---|---|
| 1 | CustID | Gives you customer ID linked to your savings account. |
| 2 | BAL [account-number] | Gives you the balance for the specified account number. The account number is optional. If no account number is specified, you will get the balance in your primary account. |
| 3 | MINI | Gives you the last three transactions in the specified account. The account number is optional. If no account number is specified, then returns last three transactions in your primary account. |
| 4 | GREEN <Email Id> | Helps you to register for E-Statement. This service is available only for Retail customers. |
| 5 | ESTMT<last 5 digits of account no.><From Date><To Date> Dates in DD-MM-YYYY format | Helps you to request for E-statement. E-statement will be sent only to the registered Email ID. |
| 6 | MOBILE<mobile number><operator name><amount><last 6 digits of account no.> | Helps you to recharge prepaid mobile. |
| 7 | BLOCKALL <Customer ID> | Helps you to block your Internet Banking, Mobile Banking and UPI access. |
| 8 | MBANK | Helps you to download the new mobile application. You will receive a link to download the same. |
| 9 | ATM | Helps you to locate the nearest ATM. |
| 10 | BLOCKCARD <last 4 digits of Debit Card no.> | Helps you to block your Debit Card. |
| 11 | CHQBK<last 6 digits of account no.> | Helps you to send a request for Cheque Book. |
| 12 | BLOCKUPI <Customer ID> | Helps you to block your UPI access. |
| 13 | ADREMOVE<last 4 digits of credit card no.> | Helps you to deactivate auto debit on Axis Bank Credit Card. |
| 14 | BLOCK<last 4 digits of credit card no.> | Helps you to block your credit card. |
| 15 | AVAILBAL<last 4 digits of credit card no.> | Gives you the credit card available balance limit. |
| 16 | CARDBAL<last 4 digits of credit card no.> | Gives you the credit card outstanding balance. |
| 17 | DISBURSAL<Application ID> | Gives you the status about disbursal of a particular application no. If the same is disbursed, you will be able to see disbursal amount as well. |
| 18 | LASTPAY<last 4 digits of credit card no.> | Gives you the last payment done for your credit card with amount and date. |
| 19 | REN<Y><last 6 digits of fixed deposit account no.> | Helps you to change the maturity instructions of Fixed deposit from Auto Closure to Auto Renewal prior to maturity date. Mode of operation should be ‘Self’. |
| 20 | ACA<last 4 digits of credit card no.> | Helps you to activate your credit card for cases where credit card is dispatched under temporary block mode since card delivery is address specific in nature. Once customer receives the card, they need to activate the same by sending this SMS. Not applicable for cards that are dispatched under active mode. |
| 21 | CLE<last 4 digits of credit card no.> | Gives you the availability of a credit limit Increase offer on your credit card. |
| 22 | CUSTIDCC<last 4 digits of credit card no.> | Gives you customer ID linked to your credit card (Standalone Cards customers). |
| 23 | CHQST<6 digits of Cheque no.><last 6 digits of account no.> | Gives you the status of your cheque. |
| 24 | STOPCHQ<6 digits of Cheque no.><last 6 digits of account no.><3 digit reason code> Reason Code 019 – Cheque Book lost 020 – Cheque Book mutilated 021 – Cheque Book stolen 022 – Cheque forged 023 – Cheque lost 018 – Cheque Book not received 016 – Others 017 – Wrong amount spelt | Helps you to stop your cheque from being encashed. |
| 25 | DTH<Customer ID><operator name><amount><last 6 digits of account no.> | Helps you to recharge DTH connection. |
| 26 | DATA<Data card number><operator><amount><last 6 digits of account no.> | Helps you to recharge prepaid data card. |
| 27 | MMID | Gives you the MMID. MMID is used for transferring funds using IMPS. This service is available only for Retail customers. |
| 28 | PAN<PAN number><Customer ID> | Helps you to update PAN number in your Customer ID. |
| 29 | EDGEBAL<Customer ID> | Gives you the EDGE REWARD point balance. |
| 30 | PAYGO | Gives you the balance for your PAYGO wallet. |
| 31 | MCCBAL<last 4 digits of credit card no.> | Gives you the Multi Currency Card balance. |
| 32 | Fastag Balance | To get the available balance in your FASTag wallet. |
| 33 | Fastag Recharge | To access the recharge portal link and recharge your FASTag wallet. |
| 34 | Fastag Wallet ID | To get information about your FASTag wallet ID. |
| 35 | Fastag vechicle status | To get the current vehicle status – If the vehicle is active, have low balance or black listed. |
| 36 | BLOCKFC <last 4 digits of Forex Prepaid Card no.> | Helps you to block your Forex Prepaid Card. |
| 37 | BLOCKPC <last 4 digits of INR Prepaid Card no.> | Helps you to block your INR Prepaid Card. |
Grievance Redressal
For Customers of Indian Branches And Representative Offices
Level 1
- If you have any query/complaints against banking services provided by axis bank, please contact through the given modes :Sr No.DetailsAxis SupportCiti Bank Support1Call Centers / Phone banking Centers1860-419-5555
1860-500-55551860 210 2484 (Local call charges apply)
Use +91 22 4955 2484 for calling from outside of India2Through Website SupportVisit May I Help YouCiti India consumer banking customers are now served by Axis Bank,
visit Customer Service Section3Through Branches / Loan CentersVisit the nearest Branch /Loan CentreVisit the neares Citi Bank Customer Service Branch/ATM Locators - It will take 10 working days to get response.
Level 2
- If the customer is not satisfied with the response , customer may choose to refer the matter to Level 2 (Circle Nodal officer/ Nodal Officer at HO) for both domestic and oversea branch customers.
- Nodal Officer,
Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”,
Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli,
Navi Mumbai-400708.
Ph. 91-080-61865200 (9.30 am to 5.30 pm Mon to Sat – Except 2nd And 4th Saturdays and Bank Holidays)
Email: nodal.officer@axisbank.com.
- Nodal Officer,
- You may choose to refer the matter to (Digital Lending Grievance Redressal Officer) for Digital Lending complaints to the same conatct number and address .
Level 3
- If the customer is not satisfied with the response offered, the customer may choose to refer the matter to Level 3 (Principal Nodal officer) for both domestic and overseas branch customers :
- Senior Vice President – II
Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”,
Plot No I.T.5, MIDC, Airoli Knowledge Park,
Ph. 91- 080-61865098 (9:30 am to 5:30 pm, Mon-Sat – Except 2nd And 4th Saturdays and Bank Holidays)
Email: pno@axisbank.com
- Senior Vice President – II
- It will take 10 working days to get response.
Level 4
- If you are untill not satisfied after approaching Level 1 /Level 2 /Level 3 or if the bank has not provided a resolution within 30 days, you may choose to refer the matter to RBI Ombudsman’s office , Reserve Bank of India (RBI) has launched the Complaint Management System (CMS) in order to improve the customer experience in grievance redressal process of banking services.
- You can lodge complain through Complaint Management System (CMS) portal
For Customers of Overseas Branches And Representative Offices
- If you have any query/complaints against banking services, contact the The Chief Executive Officer of the Branch / Chief Representative of the Representative office is the designated Complaints handling Officer .Sr No.CountryAxis SupportCiti Bank Support1Abu Dhabi Representative OfficeFor Complaints related to ADROcomplaints.adro@axisbank.com2Dubai Representative OfficeFor Complaints related to DROcomplaints.dro@axisbank.com3Sharjah Representative OfficeFor Complaints related to SROcomplaints.sro@axisbank.com4Dubai International Finance Centre (DIFC)For Complaints related to DIFCcomplaints.difc@axisbank.com5Gift City IBUFor Complaints related to Gift City IBUcomplaints.giftcity@axisbank.com
- Bank has a defined turnaround time of 10 days for a response
For Fastag Queries
- Phone: 18004198585
- Email: etc.management@axisbank.com
- Check for more information about Axis Bank FASTag
International Overseas Branches
Table Search:
| Sr No. | Location | Contact No. | Address Axis Bank Limited |
|---|---|---|---|
| NRI Representative Offices | |||
| 1 | Dubai | 00971-43343688 | Office No.105, 1st Floor, Al Safa Business Centre, Plot No.318-883, Street No.19, PO Box.122504, Opp. Dubai Central Post Office, Karama Dubai, UAE |
| 2 | Abu Dhabi | 00971-26281668 | P O Box No.113498, Office No.1003, 10th Floor, Al Masaood Tower, Near Millenium Hotel, Hamdan Street, Abu Dhabi UAE |
| 3 | Sharjah | 00971-65253330 | 1312-1313, Al Hind Tower, PO Box 39712, Besides Qasba Canal, Al Qasba, Sharjah, UAE. |
| Overseas Branch Offices | |||
| 4 | IFC Branch regulated by the DFSA | 00971 4 3735555 | 2804, Al Fattan Currency House, Tower 2, DIFC, P.O. Box 506593, Dubai, UAE |
| 5 | Singapore Branch | +6565719229 | 9 Raffles Pl, #16-20 Republic Plaza II, Singapore 048619 |
| 6 | IFSC Banking Unit | +91 79 66745200 | Unit No 1401, 14th Floor, Brigade International Financial Centre (BIFC) Building, Gift Multi-Services SEZ, Gift City, Gandhinagar – 382355 Gujarat |
NRI Phone Banking Numbers
Table Search:
| Sr No. | Country | Contact Number |
|---|---|---|
| 1 | USA | 1855 205 5577 |
| 2 | UK | 0808 178 5040 |
| 3 | Singapore | 800 1206 355 |
| 4 | Canada | 1855 436 0726 |
| 5 | Australia | 1800 153 861 |
| 6 | Saudi Arabia | 800 850 0000 |
| 7 | Qatar | 00 800 100 348 |
| 8 | UAE | 8000 3570 3218 |
| 9 | (Non – Toll Free) | +91-40-6717-4100 |
| In case of emergencies, like needing to block your credit/debit card, you can call 24-hour Emergency Helpline Number, +91 40 67174100 (This number is not toll free). | ||
NRI Banking Grievance Redressal
Offices Address
| Sr No. | Office Name | Address |
|---|---|---|
| 1 | Registered Office | Axis Bank Limited, ‘Trishul’ 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad – 380 006 Ph. 079-66306161 Fax : 079-26409321 |
| 2 | Corporate Office | Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025 Ph. 022-24252525/022-43252525 Fax : 022-24251800 |