Airtel Customer Care Number 121

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Organization: 

 Airtel

TOLL FREE NUMBER(S): 

  • 121 (Prepaid & Postpaid,Broadband – Query/Request Helpline No.)
  • 198 (Prepaid & Postpaid – Complaint Helpline No.)

ALL INDIA NUMBER(S): 

  • 99330-12345 (For Postpaid In case calling from any other number)
  • 99330-99330 (For Prepaid In case calling from any other number)
  • 98101-98101 (For Prepaid in case calling from any other number)
  • 98100-12345 (Airtel Postpaid)

Website: 

 Official Website

IVRS Menu

121 (Prepaid & Postpaid,Broadband – Query/Request Helpline No.)

  • Press 1- For postpaid services.
    • Press 1- To know outstanding data balance, bill status and airtel thanks rewards.
      • Press 9- To talk to customer care executive
    • Press 2- To report an issue related to internet, sim lost, billing and payments.
    • Press 3- To know data packs, international roaming packs, hello tunes and do not disturb services.
    • Press 4- To change IVR language or convert number to prepaid.
  • Press 2- For prepaid services.
    • Know your account balance & validay/ Data pack.
  • Press 3- For extreme fiber and fixed line.
    • Press 1- Enter airtel extreme fiber landline number.
    • Press 2- Enter fiber account number.
  • Press 4- For airtel digital TV services.
    • Press 1- For an existing airtel TV customer.
    • Press 2- For new connection/ To know the status of the customer.

Emails

Install App

SMS

  • SMS “START <Option>” or “START <Option>, <Option>” to register your preference for
    receiving selective categories of promotional SMS’, to 1909. (see below for Preference Options)
  • In case you want to stop all promotions, SMS “START 0” to 1909.
  • Or you could register via our dedicated IVR at 1909, from you airtel mobile or landline phone

Important Links

Airtel Prepaid

Table Search:

CirclePhone Number
Delhi9810198101
UP East9935199351
UP West9897098970
Punjab9815098150
Haryana9896098960
Himachal Pradesh9816098160
J&K9906099060
Kolkata9831098310
West Bengal9933099330
Bihar9934099340
Shillong9862098620
Assam9954099540
Orissa9937099370
Kerala9895198951
Karnataka9845098450
Andhra Pradesh9849098490
TN / Chennai9894198941
Madhya Pradesh9893098930
Mumbai9892098920
Maharashtra9890098900
Gujarat9898098980
Rajasthan9950099500

Airtel Prepaid Short Ussd Codes

Table Search:

Airtel balance and validity check*123#
Airtel offer code*121*1#
Airtel balance check code*121*2#
Airtel number check*282#,
*121#,
*121*9#
Start Service*121*4#
Stop Services*121*5#
SMS Packs*121*30#
Airtel self care menu code*121#
Airtel talktime balance transfer*141#
Airtel recharge with coupon code*121*3#
Airtel Unlimited cafe pack for 1hour*121*8#
Check Last 5 Transactions and also
Value Added Services.		*121*7#and proceed ‘1’
Airtel smart & data pack details
check code		*121*11#, *121*10#
Airtel payment bank balance and
other details		*121# and proceed ‘9’
Airtel talktime balance transfer service*141#
Take Airtel advance talktime loan*141#
Airtel ask talktime service*141#
Airtel call me back sms service*141#
Airtel internet loan code*141#*567# (service terminated)
Airtel caller tune*678*559#
Airtel missed call alert service*888#
Airtel Upcoming pack details
check code		*121*2#
Find Nearest Airtel store
address check		send sms “ARC”<pincode> to 121
Port Airtel mubile numbersend sms port <mobile number> to 1900
Find Nearest Airtel store
address check		send sms STORE to 121

Mobile Number Portability(MNP) 

Airtel Postpaid

Table Search:

CirclePhone Number
Chennai / Tamil Nadu9840012345
9894012345
AP and Telangana9849012345
Assam9954012345
Bihar and Jharkhand9934012345
Delhi NCR9810012345
Gujarat9898012345
Haryana9896012345
Himachal Pradesh9816012345
Jammu and Kashmir9906012345
Karnataka9845012345
Kerala9895012345
Kolkata9831012345
Maharashtra and Goa9890012345
MP and Chattisgarh9893012345
Mumbai9892012345
North East9862012345
Orissa9937012345
Punjab9815012345
Rajasthan9829012345
UP East9935012345
UP West and Uttarakhand9897012345
West Bengal9933012345

Airtel Postpaid Short Ussd Codes

Table Search:

Airtel postpaid due amount checksend sms “OT” to 121
Airtel postpaid current usage checksend an sms “UNB” to 121
Airtel postpaid bill payment checksend an sms “PMT” to 121
Airtel postpaid bill summary checksend an sms “BILL” to 121
Airtel postpaid current bill plansend an sms “BP” to 121
Stop Airtel postpaid E-billsend an sms “EBILL” to 121
Last 3 payment detailsSMS PAY to 121
Service Request StatusSMS SR to 121
New Bill PlansSMS NBP to 121
One time email billSMS EBILL
<Email ID> <month> to 121
Email bill subscriptionSMS STOPPAPER
<E mail ID> to 121
Airtel postpaid due amount check*121*1#
Airtel postpaid current usage check*121*2#
Airtel postpaid bill payment check*121*4#
Airtel postpaid bill summary check*121*5#
Stop Airtel postpaid E-bill*121*11#

Do Not Disturb (DND)

Grievance Redressal Procedure

  • If you have any query first contact at customer care center 121 or email at 121@airtel.com
  • In case you don’t get satisfactory resolution of your query, you can contact  Nodal Officers (Mon-Fri, 9:30 am to 6:30 pm) with complaint reference number and details of grievance, the details of the nodal officers of the circle are given below:

Airtel Mobile All India Nodal Officer List

Table Search:

CirclecontactEmailAddress
Chennai9952434865nodalofficer.tn@in.airtel.comBharti Airtel Limited,
No 42/147 & 44/146 Santhome
High Road & Rosary Church
road, Mylapore Chennai 600004
AP and Telangana9959334865Nodalofficer.andhra@in.airtel.comBharti Airtel Limited,
Splendid Towers, Huda Road,
Opp. Begumpet Police Station,
Begumpet, Hyderabad – 500016
Assam9957134865nodalofficer.nesa@in.airtel.comBharti Airtel Limited,
Bharti House, Six mile
Khanapara, Guwahati – 781022
Haryana9996034865nodalofficer.har@in.airtel.comBharti Airtel Limited,
Plot No 41 & 42, Industrial Park ,
Sector 2,Growth Center, Saha,
Distt Ambala , state- Haryana
Kerala9995834865nodalofficer.ker@in.airtel.comBharti Airtel Limited,
SL Avenue, N H Bypass
Kundanoor Jn,Maradu P O
Kochi, 682304, Kerala
Orissa9937449253nodalofficer.orissa@in.airtel.comBharti Airtel Limited,
Infocity Campus, 6th Floor,
E-13/1, Chandaka Industrial
Estate, Chandrasekharpur,
Bhubaneswar-751024, Odisha
Maharashtra
and Goa		9987234865nodalofficer.mah@in.airtel.comBharti Airtel limited,
Plot No. 3/1, North Tower,
ePark, MIDC Knowledge
park, Kharadi, Pune- 110014
Mumbai9987234865nodalofficer.mumbai@in.airtel.comBharti Airtel Limited,
7th Floor , Interface
Building No 7 , Mindspace ,
Link Road , Malad west ,
Mumbai – 400064 , Maharashtra
Tamil Nadu9952434865nodalofficer.tn@in.airtel.comBharti Airtel Limited,
No 42/147 & 44/146
Santhome High Road &
Rosary Church road,
Mylapore Chennai 600004
UP East9935334865nodalofficer.upe@in.airtel.comBharti Airtel Limited,
TCG 7/7, Vibhuti Khand,
Gomti Nagar, Lucknow – 226010
UP West
and Uttarakhand		9897534865nodalofficer.upw@in.airtel.comBharti Airtel Limited,
B38/C1, Sector 57,
Noida- 201301 Uttar Pradesh
Kolkata9831234865nodalofficer.wb@in.airtel.comBharti Airtel Limited,
Infinity Building, 5th Floor,
Salt Lake Electronics Complex,
Kolkata-700091, West Bengal
Bihar and
Jharkhand		9934334865nodalofficer.bih@in.airtel.comBharti Airtel Limited,
Plot no 18, Patliputra
Industrial area, Patna
800013, Bihar, India
Delhi NCR9818334865nodalofficer.del@in.airtel.comBharti Airtel Limited,
Plot No. 16, Udyog Vihar,
Phase – IV, Gurgaon – 122015
Gujarat7490034865nodalofficer.guj@in.airtel.comBharti Airtel Limited,
Zodiac Square, 2nd
Floor, SG Road,
Opp Gurudwara,
Ahmedabad-380054
Himachal Pradesh9805034865nodalofficer.hp@in.airtel.comBharti Airtel Limited,
Block No. 11 A,
SDA Complex,
Kasumpti, Shimla 171009
Jammu and
Kashmir		9797334865nodalofficer.jk@in.airtel.comBharti Airtel Limited,
B2, 3rd Floor, South Block,
Bahu Plaza, Gandhi Nagar,
Jammu & Kashmir 180012
Karnataka9972534865nodalofficer.kk@in.airtel.comBharti Airtel Limited,
No 55, divyashree
towers ,Bannerghatta
Road Bangalore-560029
MP and
Chattisgarh		9893134865nodalofficer.mpcg@in.airtel.comBharti Airtel Limited,
3rd Floor, Metro Towers,
AB Road, Near Vijay Nagar ,
Indore, Madhya Pradesh
North East9612034865nodalofficer.nesa@in.airtel.comBharti Hexacom Limited,
Modrina Mansion,
1st Floor, Laitumukrah
Main Road, Shillong-793003
West Bengal9831234865nodalofficer.wb@in.airtel.comBharti Airtel Limited,
Infinity Building, 5th Floor,
Salt Lake Electronics Complex,
Kolkata-700091, West Bengal
Punjab9878434865nodalofficer.pb@in.airtel.comBharti Airtel Limited,
Plot No.21, Rajiv
Gandhi Technology
Park, Chandigarh 160101
Rajasthan9928034865nodalofficer.raj@in.airtel.comBharti Hexacom Limited,
K-21, Sunny House,
Malviya Marg, C-Scheme,
Jaipur-302001, Rajasthan

If the resolution provided by the nodal officers is not satisfactory, then you may file an Appeal with the Appellate Authority (9:30 am to 6:30 pm from Mon-Fri), the conatct details of the appellate authority given below:

  • While raising an appeal to the Appellate Authority, the Service Request No. shared by the complaint center should be available.
  • The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
  • The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.

Appellate Authority

Table Search:

CirclePhone No.Email AddressOffice Address
Bharti Airtel Limited
Bihar and
Jharkhand		9934844866appellate.bihar@in.airtel.comPlot no 18, Patliputra
Industrial area, Patna
800013, Bihar, India
AP and
Telangana		9959444865appellate.andhra@in.airtel.comSplendid Towers,
Opp. Begumpet Police
Station, Begumpet,
Hyderabad – 500016
Assam9957599118appellate.nesa@in.airtel.comBharti House,
Six mile Khanapara,
Guwahati – 781022
Haryana9729044865appellate.har@in.airtel.comPlot No 41 & 42,
Industrial Park , Sector 2,
Growth Center, Saha,
Distt Ambala , state- Haryana
Jammu
and Kashmir		9797344865appellate.jk@in.airtel.comB2, 3rd Floor,
South Block, Bahu Plaza,
Gandhi Nagar, Jammu,
Jammu & Kashmir 180012
Karnataka9972544865appellate.kk@in.airtel.comNo 55, divyashree
towers , Bannerghatta
Road Bangalore – 560029
Kerala9995844865appellate.ker@in.airtel.comSL Avenue, N H
Bypass Kundanoor
Jn, Maradu P O
Kochi, 682304, Kerala
MP and
Chattisgarh		9981544865appellate.mpcg@in.airtel.com3rd Floor, Metro
Towers, AB Road,
Near Vijay Nagar ,
Indore, Madhya Pradesh
Mumbai9987244865appellate.mumbai@in.airtel.com7th Floor , Interface
Building No 7 , Mindspace ,
Link Road , Malad west ,
Mumbai – 400064 , Maharashtra
North East9612906264appellate.nesa@in.airtel.comBharti Hexacom
Limited,Modrina Mansion,
1st Floor, Laitumukrah
Main Road, Shillong- 793003
Orissa9937044865appellate.orissa@in.airtel.comInfocity Campus,
6th Floor, E-13/1,
Chandaka Industrial
Estate, Chandrasekharpur,
Bhubaneswar-751024, Odisha
Tamil Nadu9940644865appellate.tn@in.airtel.comNo 42/147 & 44/146
Santhome High Road
& Rosary Church road,
Mylapore Chennai 600004
Chennai9940644865appellate.tn@in.airtel.comNo 42/147 & 44/146
Santhome High Road
& Rosary Church road,
Mylapore Chennai 600004
Delhi NCR9958444865appellate.del@in.airtel.comPlot No. 16, Udyog
Vihar, Phase – IV,
Gurgaon – 122015
Gujarat9724544865appellate.guj@in.airtel.comZodiac Square,
2nd Floor, SG Road,
Opp Gurudwara,
Ahmedabad 380 054
Himachal
Pradesh		9805044865appellate.hp@in.airtel.comBlock No. 11 A,
SDA Complex,
Kasumpti, Shimla 171009
Kolkata9831844865appellate.wb@in.airtel.comInfinity Building,
5th Floor, Salt Lake
Electronics Complex,
Kolkata-700091, West Bengal
Maharashtra
and Goa		9987244865appellate.mah@in.airtel.comPlot No. 3/1,
North Tower, ePark,
MIDC Knowledge park,
Kharadi, Pune- 110014
Punjab9878444865appellate.pb@in.airtel.comPlot No.21,
Rajiv Gandhi Technology
Park, Chandigarh 160101
Rajasthan9928944865appellate.raj@in.airtel.comBharti Hexacom Limited,
K-21, Sunny House,
Malviya Marg, C-Scheme,
Jaipur-302001, Rajasthan
UP East9794544865appellate.upe@in.airtel.comTCG 7/7,
Vibhuti Khand, Gomti
Nagar, Lucknow – 226010
UP West and
Uttarakhand		9997444865appellate.upw@in.airtel.comB38/C1, Sector 57,
Noida- 201301 Uttar Pradesh
West Bengal9831844865appellate.wb@in.airtel.comInfinity Building,
5th Floor, Salt Lake
Electronics Complex,
Kolkata-700091, West Bengal

The Appellate Authority will revert with resolution within 39 days from the date of filing the appeal.

Grievance Redressal – Related to Airtel Thanks App

If you have any grievance or concerns with respect to any content available on
Airtel Thanks, please write to our Grievance Officer at the below mentioned email ID.

NameNitin Grover
Email Content.Grievance@airtel.com
AddressAirtel Center, Plot No. 16,
Udyog Vihar Phase IV, Gurgaon- 122015

Office Address

Bharti Telemedia Limited
Plot No 16,Udhyog Vihar,
Phase IV, Airtel Center
Gurgaon 122015
Haryana, India.

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