Organization:
Website:
- queries@amazon.com ( Online payments with Amazon Pay)
- apay-smartstore@amazon.com
Important Links
Grievance Redressal for Customer
Level 1: Customer Support
You can contact 24×7 customer service team Or call 1800-3000-1571 which provides online resolution to your queries / complaints
across channels including chat. You can also request for a call back for your query and they would contact you.
The team will address your concern / query within 7 business days from receipt.
Level 2: Customer Service Escalation
If your concern/query is not addressed within the promised timeline or you are dissatisfied with the response from Level 1, you can reach
out to escalation desk via email at amazonpay-escalation@amazonpay.in. They will respond to you within 5 business days from receipt
of your email.
Level 3: Grievance Officer
If your query remains unresolved, you can escalate to Grievance Officer, Mr. Suresh John, at amazonpay-grievance-officer@amazonpay.in
with the details of your interaction with the Customer service escalation team. Theywill respond within 3 business days from the date of
receipt of your email.
Level 4: Nodal Officer
If your query remains unresolved, you can escalate Nodal Officer – Mahavir Jindal via email at amazonpay-nodal-officer@amazonpay.in.
They will respond within 3 business days from the date of receipt of your email.
Grievance Redressal for Merchant
Level 1: Merchant Support
If your concern/issue is not addressed satisfactorily by business development managers, you can reach out to escalation desk via email.
merchant-escalations@amazonpay.in and they will respond to you within 7 business days from receipt of your email.
Level 2: Grievance Officer
If your issue/ grievance remains unresolved contact Grievance Officer- Mr. Suresh John at amazonpay-merchant-grievance-officer@amazonpay.in
with the details of your interaction/ grievance. They will respond within 5 business days from the date of receipt of your email.
Level 3: Nodal Officer
If your grievance remains unresolved to your satisfaction despite escalating to Grievance Officer, you can reach out to Nodal Officer; Mr. Mahavir Jindal
via email at amazonpay-merchant-nodal-officer@amazonpay.in. They will respond within 5 business days from the date of receipt of your email.
In case you have not received a reply within 30 days of filing your complaint, contact Compliant Management System (CMS).
Steps to Contact Amazon Pay Support
Amazon Customers
- First go to Amazon pay url.
- Then login with your username and password
- Select your issue and enter you pay ID and
write questions and comments and click on submit button.
Existing Merchants :
- First go to Amazon pay url.
- Then login with your merchant ID and password.
- Select your issue and enter your order ID on submit button.