SBI Customer Care No. 1800 1234

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Organization: 

 SBI(State Bank of India)

TOLL FREE NUMBER(S): 

  • 1800 1234 (Phone Banking, 24×7)
  • 1800 2100 (Alternate Phone Banking No.)
  • 1800 11 22 11 (Customer Support, 24×7)
  • 1800 425 3800 (Helpline Number, 24×7)
  • 1800 1111 09 (To block your card/Unauthorized transaction)
  • 1800 180 1290 (Credit Cards)

ALL INDIA NUMBER(S): 

  • 1860 180 1290 (Credit cards)
  • 080-2659 9990 (Customer Care-24×7)
  • 90226 90226 (WhatsApp Support)
  • 94491 12211 (For reporting Unauthorised Electronic transactions)
  • 92237 66666 (“BAL”CALL/SMS)
  • 92238 66666 (“BAL” SMS)
  • 8008 20 20 20 (Unhappy with services-SMS)
  • 8422 8455 15 (Status of Credit card last payment)
  • 8422 8455 13 (Available Credit limit)

International Numbers: 

+91-80-26599990 (International Toll Free No.)

Website: 

 Official Website

IVRS Menu: 1800 1234 / 1800 2100

Select your preferred language: Hindi, English & for other language press 9

  • Press 0- To block your atm card, upi, internet banking.
  • Press 1- To get account balance and statement.
  • Press 2- For atm card and check book services.
  • Press 3- For sbi yono, internet banking and interest certificate.
  • Press 4- For loans deposits, feedback and complaints.

Emails

Install App

Important Links

Other Services Helpline No.

Table Search:

Sr NoSupport provided forToll Free Number
1For unauthorised transaction reporting)1800 1111 09
2SBI YONO1800 1111 01
3Pensioners1800 11 0009
4PMJDY1800 11 0001
5SBI FASTag1800 11 0018
6GST1800 11 2017
7Home Loan1800 11 2018
8Income Tax Refund Orders (ITRO)1800 425 9760
9Wealth & Platinum customers1800 8900
10SBI Doorstep Banking Services1800 1111 03
11Helpline for Senior Citizen & Differently abled Customers1800 8888
12Other National Toll Free No. For PMJDY1800 11 0001/ 1800 180 1111

Registered With WhatsApp Banking

  • Send “Hi” from your WhatsApp Number to 9022690226 and follow the instructions given by the Chat-Bot.
  • Send an SMS in the following format “WAREG ACCOUNT NUMBER” to +917208933148 from your registered mobile number 

If registration is successful then you will get a confirmation message on your Whatsapp linked to your registered mobile number.

For SBI cards related queries, please contact SBI Cards Customer Care

SMS Services / Missed Call Banking

Table Search:

Sr No.Service NameKeywords
1If Unhappy with servicwsUnhappy with services: SMS UNHAPPY to 8008202020
2One Time Registration ProcessSend SMS, ‘REG Account Number’ to 7208933148
3Balance EnquiryMissed Call or send an SMS ‘BAL’ to 9223766666
4MOD Balance EnquirySend SMS “MODBAL” to “9223766666” to get available balance and MOD
balance as response through SMS
5Mini StatementMissed Call or send an SMS ‘MSTMT’ to 9223766666
6Cheque Book Request AcknowledgementSend message “CHQREQ” to 7208933145
7E-Statement – last 6 monthSend an SMS ‘ESTMT <space> <Account Number> <space> <code> to 7208933145
8Education Loan Interest CertificateSend SMS ELI <space> <Account Number> <space> <code> to 7208933145
9Home Loan Interest CertificateSend SMS HLI <space> <Account Number> <space> <code> to 7208933145
10Full list of ServicesSend SMS “HELP” to “7208933145” 
11Language Change (Hindi/English)For Language Change (Hindi/English) send message Hindi for Hindi language & English
for English language to 7208933148
12Green PinSend SMS from registered mobile number in the below format,
PIN CCCC AAAA to 567676
13LoansSMS ‘HOME’ /‘CAR’/ ‘Personal’/ ‘Gold’ / ‘SME’ to 7208933145
7208933140 for Home Loan
7208933141 for Car Loan
7208933143 for Gold Loan
7208933142 for Personal Loan
7208933144 for SME
14PM Social Security SchemesPMJJBY/PMSBY(space)A/CNO(space)RELATIONSHIP_WITH_NOMINEE(space)NOMINEEDOB(DDMMYYYY)(space)NOMINEE_FIRSTNAME(space)NOMINEE_LASTNAME to 7208933145
15De-Registration ProcessSMS ‘DREG ’ to 7208933148

Grievances Redressal Offices Contacts

Addresses And Helpline Nos Of Grievances Redressal Cell At Local Head Offices

Table Search:

Sr No.Circle NameContact No.Grievance Cell E-mail AddressCircle Addresses
1Ahmedabad079-25506050, 079-25509103agmcustomer.lhoahm@sbi.co.inState Bank of India,
Local Head Office,
Lal Darwaja,
Ahmedabad-380 001
2Amaravati040-23387350, 040-23387268agmcustomer.lhoand@sbi.co.inState Bank of India,
Local Head Office(Andhra),
Amaravati Circle,
Hybank Towers,
Gun Foundary,
Hyderbad-500 001
3Bangaluru080-25943126agmcustomer.lhoban@sbi.co.inState Bank of India,
Local Head Office,
65, St. Mark’s Road,
Bangalore-560 001.
4Bhopal0755-2575226, 0755-2575229agmcustomer.lhobho@sbi.co.inState Bank of India,
Local Head Office,
Hoshangabad Road,
Bhopal-462 011
5Bhubaneswar 0674-2600554, 0674-2600682agmcustomer.lhobhu@sbi.co.inState Bank of India,
Local Head Office ,
111/1, Pandit Jawaharlal Nehru Marg,
Bhubaneswar – 751 001.
6Chandigarh0172-4567120, 0172-4567075agmcustomer.lhocha@sbi.co.inState Bank of India,
Local Head Office,
Sector-17-A, Chandigarh-160 017
7Chennai044-28308409, 044-28308488agmcustomer.lhoche@sbi.co.inState Bank of India,
Local Head Office,
Circletop House,
Aparna Complex,
16 , College Lane,
Chennai-600 006.
8Delhi011-23407121, 011-23407227agmcustomer.lhodel@sbi.co.inState Bank of India,
Local Head Office,
11, Parliament Street,
New Delhi-110 001.
9Guwahati 0361-2237663, 0361-2237513agmcustomer.lhoguw@sbi.co.inState Bank of India,
Local Head Office,
Opp. Assam Sachivalay,
G S Road, Dispur,
Guwahati – 781006
10Hyderabad 040-23466513, 040-24751010agmcustomer.lhohyd@sbi.co.inState Bank of India,
Local Head Office,
Bank Street, Koti,
Hyderabad – 500 095.
11Jaipur0141-2256326agmcustomer.lhojai@sbi.co.inState Bank of India,
Local Head Office,
Near Udyog Bhavan,
Tilak Marg, C-Scheme,
Jaipur – 302 005.
12Kolkata033-22489333, 9674710403agmcustomer.lhokol@sbi.co.inState Bank of India,
Local Head Office,
‘Samriddhi Bhavan,
1, Strand Road ,
Kolkata-700 001.
13Lucknow0522-2295391, 0522-2295392, 0522-2295395agmcustomer.lholuc@sbi.co.inState Bank of India,
Local Head Office,
Motimahal Marg,
Hazratganj,
Lucknow-226 001.
14Maharashtra022-26445626, 022-67514142, 022-67514137agmcustomer.lhomah@sbi.co.inState Bank of India,
Local Head Office,
“Synergy”, B.K.C.,
Mumbai-400 051.
15Mumbai Metro022-26445863, 022-26445864agmcustomer.lhomum@sbi.co.inState Bank of India ,
Mumbai Metro (A&BU),
“Synergy”, B.K.C.,
Mumbai-400 051.
16Patna0612-2219469agmcustomer.lhopat@sbi.co.inState Bank of India,
Local Head Office,
West of Gandhi Maidan,
Patna-800 001.
17Thiruvananthapuram0471-2192666, 945701600agmcustomer.lhotri@sbi.co.inState Bank of India,
Local Head Office,
Poojappura
Thiruvananthapuram, Pin-695 012

Network Grievance Redressal Nodal Officer

Email: agmcustomer.lhoahm@sbi.co.in (Same for all network locations)Table Search:

Sr NoNetwork Nodal OfficerTelephone NumberFax NumberGrievance Cell Telephone No.Address
Ahmedabad
1General Manager NW-I079-25506577  State Bank of India, Local Head Office, Lal Darwaja, Ahmedabad – 380001
2General Manager NW-II079-25500673  
3General Manager NW-III079-25506705079-25507613079-25506050, 079-25509103
Amaravati
4General Manager NW-I040-23387873 State Bank of India, Local Head Office (Andhra), Amaravati Circle, Hybank Towers, Gun Houndary, Hyderabad – 500001
5General Manager NW-II040-23387235  
6General Manager NW-III040-23387373040- 23387350, 040- 23387268
Bengaluru
7General Manager NW-I080-22249005 State Bank of India, Local Head Office, 65, St. Mark’s Road, Bangalore – 560001
8General Manager NW-II080-25943155, 080-25943038 
9General Manager NW-III080-25943584080-25943126
Bhopal
10General Manager NW-I0755-2575279  State Bank of India, Local Head Office, Hoshangabad Road, Bhopal – 462011
11General Manager NW-II0755-2575714  
12General Manager NW-III0755-2570018 0755-2575226, 0755-2575537
Bhubaneswar
13General Manager NW-I0674-2600506 State Bank of India, Local Head Office, 111/1, Pandit Jawahar Lal Nehru Marg, Bhubaneswar – 751001
14General Manager NW-II0674-26005070674-2600682
Chandigarh
15General Manager NW-I0172-4567602 State Bank of India, Local Head Office, Sector – 17 A, Chandigarh – 160017
16General Manager NW-II0172-4567652 
17General Manager NW-III0172-45676820172-4567423, 0172-4562402 0172-4567120, 0172-4567075
Chennai
18General Manager NW-I044-28308718 State Bank of India, Local Head Office, Circletop House, Aparna Complex, 16, College Lane, Chennai -600006
19General Manager NW-II044-28308818 
20General Manager NW-III044-28308956044-28308688 , 044-28308809
New Delhi
21General Manager NW-I011-23407100 State Bank of India, Local Head Office, 11, Parliament Street, New Delhi – 110001
22General Manager NW-II011-23408002 
23General Manager NW-III011-23407680011-23407121, 011-23407227
Guwahati
24General Manager NW-I0361-2237556 State Bank of India, Loacal Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati – 781006
25General Manager NW-II0361-22375310361-2237663, 0361-2237513
Hyderabad
26General Manager NW-I040-23466511040-24756988 State Bank of India Local Head Office, Bank Street, Koti, Hyderabad – 500 095
27General Manager NW-II040-23466521040-23466524040-23466513, 040-24751010
Jaipur
28General Manager NW-I0141-2256303 State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C – Scheme, Jaipur – 302005
29General Manager NW-II0141-2256305 
30General Manager NW-III0141-22563810141-2256103
Kolkata
31General Manager – NW-1033-22438241 State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata – 700001
32General Manager – NW-2033-22435743033-22108322 
33General Manager – NW-3033-22436524033-22489333, 9674710403
Lucknow
34General Manager – NW-10522 – 2295142 State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow – 226001
35General Manager – NW-20522 – 22003160522-2295392,9076603495
36General Manager – NW-30522 – 22951329076603496
Maharashtra
37General Manager NW-I022-26445506 SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051.
38General Manager NW-II022-67514507 
39General Manager NW-III022-67514512022-26445124
Mumbai Metro
40General Manager NW-I022-67514403022-26444401 SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051.
41General Manager NW-II022- 67514407022-26445402022-26445863, 022-26445864
Patna
42General Manager NW-I0612-2219179 State Bank of India, Local Head Office, West of Gandhi Maidan, Patna – 800001
43General Manager NW-II0612-2209005 
44General Manager NW-III0612-22090080612-2219469
Thiruvananthapuram
45General Manager NW-I0471-2192604 State Bank of India, Local Head Office, Poojappura, Thiruvananthapuram – 695012
45General Manager NW-II0471-2192605 
46General Manager NW-III0471-21926060471-2192666
Toll Free Nos.: 18001234 , 18002100, 1800112211, 18004253800. Toll number: 080-26599990
Designated e-mail addresses for loding complaints: customercare@sbi.co.in, contactcentre@sbi.co.in
Designated number for SMS Unhappy Service: 8008202020
SMS to be sent to 567676 for complaint status.

Principal Nodal Officer

Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai 400 021,
Contact No:  022-22741216
Email ID – gm.customer@sbi.co.in.

If the above designated contacts is not resolving your query, you can directly contact to the Complaint Management System (CMS) OR can contact Address & Area of Operation of RBI Ombudsman .

List of Nodal Officers of Centralised Pension Payment Centre (CPPCs)

For RTGS/NEFT Queries

LocationContact DetailsE-mail IDName & Address
MumbaiNEFT Tel: 022-27560746
RTGS Tel: 022-27560746		neft@sbi.co.in ,
sbirtgs@sbi.co.in		Asst. General Manager(IT-PS)
State Bank Global IT Centre, 3rd Floor, C Wing,
Balaji Bhavan, Sector-11, CBD Belapur
Navi Mumbai – 400 614
For more contact details , you can check Customer Facilitation Centres

Other Email

For International Customers

International SMS Services

Table Search:

Sr No.Service NameKeywords
1One Time Registration ProcessSend SMS, ‘REG Account Number’ to 918422833333
2De-Registration ProcessSMS ‘DREG ’ to 918422833333
3Balance EnquiryMissed Call or send an SMS ‘BAL’ to 919220055222
4Mini StatementMissed Call or send an SMS ‘MSTMT’ to 919220055333
5MOD Balance EnquirySend SMS “MODBAL” to “919220055222” 
6Full List of ServicesSend SMS “HELP” to “918108511111”
7ATM Card ConfigurationATM Card Blocking – To block atm card, send an SMS from registered mobile number as ‘BLOCKXXXX’ to 567676 (XXXX represents last 4 digit of the card number).
Send an SMS ‘SWON/SWOFF ATM/POS/ECOM/INTL/DOM/NFC xxxx(last 4 digits(5 digits in case of NFC) of Customer’s debit card no).
to 918422933333
SWON: Switch on
Swoff: Switch off

For NRI – International Toll Free Numbers (ITFNs)

Table Search:

Sr No.CountryInternational Toll Free Number*
1Australia1800-012-473
2Bahrain80-801-724
3Belgium80-076-562
4Canada1866-3284-209
5France800-740-849
6Hong Kong800-932-045
7Italy800-789-407
8Japan006-633-812-439
9New Zealand800-449-909
10Oman80075792
11Qatar00800100157
12Russia810-800-293-010-12
13South Africa0800-982-360
14UAE800-091-190-05
15USA1866-328-4209
*Please do not add Country Code (e.g. +91 or 0091) while dialing the above International Toll Free Numbers
Other customers residing outside India may dial +91-80-26599990 (call rates applicable) to avail services of SBI Contact Centre
NRI Forms Center

NRI Nodal Officer 

In case your query is not resolved and wish to escalate your concern, please contact designated Nodal Officer of your State or Union Territory.Table Search:

Sr No.State/UTContact No.Email Address
1Arunachal Pradesh0361-2237595nridesk.guwahati@sbi.co.in
2Assam
3Manipur
4Meghalaya
5Mizoram
6Nagaland
7Tripura
8Telangana040-23466316agmnri.lhohyd@sbi.co.in
040-23466294nridesk.hyderabad@sbi.co.in
9Bihar
Jharkhand		0612-2219077agmnripb.lhopat@sbi.co.in
nridesk.patna@sbi.co.in
10Chandigarh0172-4567535agmnri.lhochandigarh@sbi.co.in
11Haryananridesk.chandigarh@sbi.co.in
12Himachal Pradesh
13Jammu & Kashmir
14Punjab
15Chhattisgarh0755-2575974nridesk.bhopal@sbi.co.in
16Madhya Pradesh
17Delhi011-23407397 / 011-23407141agmnri.lhodel@sbi.co.in
nridesk.delhi@sbi.co.in
18Haryana (Sonipat/ Faridabad/Gurgaon)
19Uttrakhand
20Western Uttar Pradesh
21Uttar Pradesh
(Other than western UP)		0522-2295499/ 0522-2295494nridesk.lucknow@sbi.co.in
22Gujarat079-25506476nridesk.ahmedabad@sbi.co.in
23Daman & Diu
Dadar Nagar Haveli
24Karnataka080-25943152nridesk.banglore@sbi.co.in
25Kerala and Lakshadweep0471-2192355 / 2351836nridesk.kerela@sbi.co.in
26Maharashtra
(For Mumbai & Raigad district branches)		022-67514147nridesk.abumum@sbi.co.in
27Maharashtra
(other than Mumbai & Raigarh District) and Goa 		022-67514151nridesk.lhomah@sbi.co.in
28Orissa0674-2392050agmnripr.lhobhu@sbi.co.in
0674-2392963nridesk.bhubaneswar@sbi.co.in
29Pondicherry044-28308761nridesk.chennai@sbi.co.in
30Tamil Nadu044-28308768
31West Bengal 033-22131707agmnripb.lhokol@sbi.co.in
32Andaman and Nicobar Islandsnridesk.lhokol@sbi.co.in , cmnri.lhokol@sbi.co.in
33Rajasthan0141-2256280nridesk.jaipur@sbi.co.in
34Andhra Pradesh040-23387491nridesk.lhoand@sbi.co.in

Contact Details of Relationship Mangers at Representative Offices (ROs)

Sr No.Representative OfficeTelephone No.Fax No.Email IdAddress
1State Bank of India, Representative Office, Dubai,UAE
+971 43537336		+971 43536199cro.rodubai@sbi.co.in ,
dubai@sbi.co.in		State Bank of India,
Representative Office,
P.O. Box – 126959
Room No. 110, 1st Floor,
The Business Center,
Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai,
2State Bank of India, Representative Office, Abu Dhabi, UAE+971 24469488+971 24469489sbi.roabudhabi@statebank.comState Bank of India,
Representative Office,
P.O. Box – 111783,
Office 2303, Commercial Tower (Tower A),
Behind City Seasons Hotel /
Honda Showroom, Electra Road,
Abu Dhabi, UAE

Corporate Centre

Sr No.NameContact Details
1Customer Service DepartmentThe Dy General Manager
Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai 400 021,
Fax: 022-22742431
2Corporate CentreThe Chairman
State Bank of India,
State Bank Bhavan,
Madam Cama Road,
Mumbai 400 021
Fax: 022-22742430

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